Question 1

What services does Aura Home Experts provide?

Accepted Answer

Aura Home Experts provides chimney and fireplace service, air duct cleaning, dryer vent cleaning, and insulation services for residential and commercial properties throughout the Dallas-Fort Worth metroplex.

Question 2

Do you serve commercial properties?

Accepted Answer

Yes. We serve apartments, offices, retail, hotels, restaurants, medical, multi-family, and industrial properties across DFW. We carry $2M in general liability, provide COIs and W-9s, and offer multi-site and recurring service contracts.

Question 3

What cities do you serve?

Accepted Answer

We serve the entire Dallas-Fort Worth metroplex including Dallas, Fort Worth, Plano, Frisco, McKinney, Richardson, Arlington, Irving, Garland, Addison, Carrollton, and Allen, plus surrounding North Texas communities.

Question 4

Are you licensed and insured?

Accepted Answer

Yes. Aura Home Experts is fully licensed and insured across every DFW municipality we serve. Certificates of insurance are available on request.

Question 5

How fast can you schedule an appointment?

Accepted Answer

Most residential appointments are booked within 24–48 hours. Commercial and after-hours work is scheduled around your operations, typically within one week.

Question 6

Do you offer free quotes?

Accepted Answer

Yes. Every job starts with a free, flat-rate quote so you know the price before we begin. No hourly surprises.

Question 7

How often should I clean my chimney?

Accepted Answer

Industry standards recommend annual professional chimney sweeping for any wood-burning fireplace used regularly. Most DFW homeowners schedule the sweep every fall before burning season.

Question 8

How often should air ducts be cleaned?

Accepted Answer

NADCA recommends professional HVAC cleaning every 3–5 years for a typical home. Homes with pets, allergies, smokers, recent construction, or a mold history should clean more frequently.

Question 9

How often should dryer vents be cleaned?

Accepted Answer

Residential dryer vents should be cleaned annually. Households that dry multiple loads per day, laundromats, apartments, and hotels should clean more often — quarterly for high-volume commercial use.

Question 10

What R-value should my Dallas attic have?

Accepted Answer

Dallas is in Texas Climate Zone 3A. The Department of Energy recommends R-38 to R-60 for attics — most Dallas-Fort Worth homes built before 2010 fall short and benefit from a top-up.

Question 11

Do you provide a workmanship guarantee?

Accepted Answer

Yes. Every job includes our written workmanship guarantee. If something isn't right, we come back and make it right.

Question 12

Do you offer emergency service?

Accepted Answer

Yes. We offer emergency dryer vent, chimney, and duct service across DFW for active fire hazards and urgent issues. Call (469) 301-7500 and we'll dispatch the next available technician.

Question 13

What payment methods do you accept?

Accepted Answer

We accept all major credit cards, ACH, checks, and net-30 terms for approved commercial accounts.

Question 14

Can I combine services in one visit?

Accepted Answer

Yes. Bundling chimney sweep, dryer vent cleaning, and air duct cleaning in one visit is common — and it typically saves 10–15% versus booking separately.

Question 15

Do you file insurance rebate paperwork?

Accepted Answer

For insulation projects we file Oncor and Atmos commercial and residential rebate paperwork on your behalf. Rebates commonly offset 20–30% of insulation project cost.

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